I will be posting a review in the Green Pages once I receive the item, but I just wanted to let you guys know the amazing customer service experience I just had with Oakes! Some of you might recall that I recently had a bloom that was supposed to be Ciao, but clearly wasn't (see this post:
http://garden.org/thread/view_... ). I was really excited about having Ciao, both because of the name and the pretty red blooms and, unfortunately, I got a white with an eye (perhaps my least favorite type of daylily), so I was a little disappointed, but figured at least it was free since I got it using a gift card I won in a previous NARR.
Thanks to Sharon's encouragement (
@Altheabyanothername ), I decided to contact them and let them know. I didn't get around to it until about 7am this morning and I just checked my email a bit ago (a little before 10am) and they had already sent me a receipt for a no-cost shipment to my house of Ciao AND sent another email responding to me personally to let me know they were sorry for the wrong item being sent, but that they would send a replacement.
***Fantastic customer service, Oakes! I'm mighty impressed!*** 
....mighty Oakes....?
The only thing they didn't do was tell me what they thought it was that I might have. I'm wondering if I should ask them again, or just forget about it. (I'm going to donate the old one to the nearby club to sell and see if they can make some money for the club off of it...but it would probably help if I knew the name of it.)
