I got a beautiful order of three roses from Palatine and I wouldn't hesitate to order from them again -- and then I ended up quite disappointed with my order of two 24" tree roses and one HT from Regan's. There was something wrong with each one of them! The HT bush had one single root that ended in the bud union -- not even another root to help hold it in the correct position! But so far it's still alive so I guess I should count my blessings there. And the trunks on each of the trees was missing a large section going up -- totally missing! One was missing the entire back half of the tree trunk! The happy one (KETCHUP AND MUSTARD, thank heavens) looks fine, has beautiful foliage and has some buds developing, but the VAVOOM tree is still sitting there, small sticks sticking out of the bud union and slowly turning brown, and I really don't think anything is going to happen there at this point. I immediately potted it up in a 5-gal. pot when I received it, and it's been protected under my slatted pergola ever since, but to no avail. Needless to say, I won't be purchasing again from Regan's (hope that's the correct spelling)...