Yes...making the phone call is next. I'll give them another couple weeks and I agree about not listing plants for sale if they aren't ready to ship. Evidently, both of the roses I've ordered are new-ish cuttings.
Small plug size plants can be fine if they are sold as "starter" plants. This spring I ordered some amazing, hard to find herb plant starters- plug size and they are growing like crazy. Their roots, when they arrived filled the soil plugs without being overgrown or circling.
Ah well ~sigh....the travails of growing and my lack of patience. I have to look at this as when the roses do arrive, their planting will be all the sweeter.