Here's another one. I had to finish filling out paperwork for my new job, I-9, IDs, auto bank deposits, etc. when I accessed the new portal to finish, I had forgotten my password, so I checked the "forgot your password" sentence. I was sent a code, which didn't work. I tried this five times, and the system locked me out. I e mailed a lady in HR, SHE e mailed a computer lady, who sent me a temporary password, which didn't work. I e mailed HER and told her I was still locked out and she told me she was going home, someone else would have to help me tomorrow. (This was Thursday afternoon). Then my future boss called and asked me to e mail him my DL and Ss card, ok. I couldn't FIND my ss card. I said ok, I'll go get a replacement in the morning. (Friday). I found it and e mailed those to the boss. At 1:00 pm I tried to access the portal again because the 24 hour shut down was supposed to be over. Didn't work. I called the boss, then through numerous group e mails and conference calls, we finally reset my password, and I finished the paperwork. He complimented me on my patience. Of course I was patient, I needed this job!