Daylilies forum: kid gloves off!

Views: 603, Replies: 14 » Jump to the end
Name: Charley
Arroyo Seco New Mexico (Zone 4b)
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Charlemagne
Sep 10, 2015 8:14 PM CST
As many of you know, a week ago I received a "double fan" of a daylily that was a single fan with what wasn't much more than three leaves with no roots. I asked for advice and the consensus was to send my photo to the un-named vendor to give that vendor a chance to fix it.

Thursday, the same day I received the offending offering I sent an email with the photo I posted here. Understanding that Labor Day was upon us I hoped for a reply Friday but heard nothing. The weekend passed and by Tuesday evening I still had no response. A second email went out. By yesterday evening still no response.

This afternoon I picked up the phone and dialed. A man answered the phone and I said: "Is this Bill Maryott?"

And with apologies to Paul Harvey, and now the rest of the story...

(See next post)
Live your dreams!
Name: Charley
Arroyo Seco New Mexico (Zone 4b)
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Charlemagne
Sep 10, 2015 8:27 PM CST
"Yes" the voice said.

"My name is Charley and I received what I would consider an unacceptable shipment from you last Thursday. Since that time I have sent three emails regarding that shipment and have yet to receive a reply."

"I don't seem to have received any emails from you but lets look into this."

*. *. *

It turns out that for some reason, those particular emails weren't going through.

We then spent nearly an hour on the phone trying to determine what the problem was. I could reply to his emails, I could send the same email from my wife's email account, I just couldn't send it from my account.

Long story short, Bill was a delight to deal with and is sending a replacement. He doesn't know how that plant slipped through. I will be dealing with him again. All of you touting his business, and touting him as well were absolutely correct.

And now you know the rest of the story.
Live your dreams!
Name: Natalie
North Central Idaho (Zone 7a)
Celebrating Gardening: 2015 Daylilies Hummingbirder Frogs and Toads Plant Lover: Loves 'em all! Native Plants and Wildflowers
Cottage Gardener Dog Lover Lover of wildlife (Black bear badge) Region: United States of America Echinacea Xeriscape
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Natalie
Sep 10, 2015 8:34 PM CST
Hurray! Hurray! Hurray! Hurray! Hurray! Hurray! Hurray! Hurray! Hurray!

I sure was hoping that this would be the outcome! I'm so glad you contacted him, and it will be made right!
Natalie
Name: Betty
Bakersfield, CA
Charter ATP Member I was one of the first 300 contributors to the plant database! Birds The WITWIT Badge Region: United States of America Roses
Irises Cat Lover Daylilies Region: California Garden Ideas: Level 1
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Betja
Sep 10, 2015 9:21 PM CST
Hurray! Hurray! Hurray!

Betty
Name: Fred Manning
Lillian Alabama

Charter ATP Member Region: Gulf Coast I was one of the first 300 contributors to the plant database! Seller of Garden Stuff Dog Lover Region: United States of America
Ponds Hummingbirder Daylilies Container Gardener Butterflies Birds
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spunky1
Sep 11, 2015 4:30 AM CST
Great news.
Coatesville IN (Zone 5b)
Daylilies Hummingbirder Lilies Region: Indiana Dog Lover Echinacea
Butterflies Birds Lover of wildlife (Raccoon badge) Garden Photography Garden Ideas: Level 2 Celebrating Gardening: 2015
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Claudia
Sep 11, 2015 6:17 AM CST
Very good news to hear!
Weeds are flowers too, once you get to know them. ~Eeyore
Name: Pat Strong
Stone Mountain (Zone 8a)
Region: Georgia Dragonflies Ponds Cut Flowers Dahlias Birds
Orchids Butterflies Garden Photography Houseplants Hummingbirder Daylilies
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Pat236
Sep 11, 2015 6:20 AM CST
So happy to hear....I got my first order from Maryott's in July and was delighted with them. Bill communicated with me as soon as he got my order and promptly shipped huge, healthy fans...two of which have buds right now.
Pat236
Name: Valerie
Ontario, Canada (Zone 4a)
Daylilies Irises Roses Peonies Butterflies Birds
Bee Lover Region: Canadian Ponds Garden Art Dog Lover Enjoys or suffers cold winters
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touchofsky
Sep 11, 2015 7:17 AM CST
I am glad it all worked out well in the end Smiling
Name: Stan
Florida Panhandle (Defuniak Sp (Zone 8b)
Region: Gulf Coast Enjoys or suffers hot summers Daylilies Lilies Keeps Horses Dog Lover
Garden Photography Butterflies Hummingbirder Birds Bee Lover Dragonflies
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GaNinFl
Sep 11, 2015 10:07 AM CST
Hurray! Hurray! Hurray! Glad it worked out, Charley. I am sure you will post pictures of the replacement!?
Stan
(Georgia Native in Florida)
http://garden.org/blogs/view/GaNinFl/
Name: Sarah Diniz
Belém, Brasil (Zone 13a)
Dinizia
Sep 11, 2015 7:24 PM CST
I was really concerned about the outcome, especially since Bill and Marilyn have become friends of mine. They are dear, generous, down-to-earth people.

I am so happy the situation has been resolved.

[Last edited by Dinizia - Sep 11, 2015 7:25 PM (+)]
Give a thumbs up | Quote | Post #949411 (10)
Name: Kevin Smith
INDIANA (Zone 5b)
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kssmith
Sep 11, 2015 9:33 PM CST
Congrats on your positive outcome and kudos to Bill for good customer service. I never order by mail but if i ever do.... Thumbs up
SO MANY DAYLILYS, SO LITTLE LAND
Name: Becky
Sebastian, Florida (Zone 10a)
Celebrating Gardening: 2015 Daylilies Hummingbirder Butterflies Seed Starter Container Gardener
Charter ATP Member I was one of the first 300 contributors to the plant database! Garden Ideas: Master Level Lover of wildlife (Black bear badge) Birds Ponds
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beckygardener
Sep 12, 2015 6:57 AM CST
Maryott's sounds like they put customer satisfaction and service above all else!
What lies behind us and what lies before us are tiny matters, compared to what lies within us.
Garden Rooms and Becky's Budget Garden
springfield MO area (Zone 6a)
I was one of the first 300 contributors to the plant database! Plant Identifier
Frillylily
Sep 13, 2015 10:15 AM CST
I have ordered from him a few times and have always had a good experience. One time a plant he sent me died. He replaced it for free with my next order. It has did well for me since. He is always generous with bonus and has returned emails and even called me. 5 stars and A+ grades for me!
Name: Vickie
Elberfeld, Indiana, USA (Zone 6b)
Bee Lover Garden Photography Celebrating Gardening: 2015 Daylilies Plant Lover: Loves 'em all! Region: United States of America
Region: Indiana Garden Art Annuals Clematis Cottage Gardener Garden Ideas: Level 2
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blue23rose
Sep 16, 2015 5:03 PM CST
My very first online order was a week ago and it was from Maryott's, mostly because of all the wonderful comments made here on ATP. I had emailed asking some questions and always got a prompt response and the tone of the email always made me feel like Bill was a nice guy (and he was very tolerant with this newbie buyer!). Sure made me feel easier about ordering daylilies online and will probably get the dl's later this week or early next week!

So glad that everything worked out okay, Charley! Hurray! Hurray!

Vickie
May all your weeds be wildflowers. ~Author Unknown
Name: Becky
Sebastian, Florida (Zone 10a)
Celebrating Gardening: 2015 Daylilies Hummingbirder Butterflies Seed Starter Container Gardener
Charter ATP Member I was one of the first 300 contributors to the plant database! Garden Ideas: Master Level Lover of wildlife (Black bear badge) Birds Ponds
Image
beckygardener
Sep 16, 2015 5:34 PM CST
Vickie - I placed an order on Saturday and they should arrive sometime next week. I got a confirmation email from Maryott's today. I didn't talk to anyone on the phone, just did an online order. Mine is a small order (minimum amount). I am curious to see what they send me besides what I ordered.
What lies behind us and what lies before us are tiny matters, compared to what lies within us.
Garden Rooms and Becky's Budget Garden

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