This is the second order I put in with Niche Gardens. I usually find a plant I cannot live without and I do a google search so they pop up and I order. Last night I found out they have Hot Lips Salvia which I love and this morning I discovered a Phlox that I had to have, Niche had both so I put in an order and the shipping was 16.00 and I did not think anything of it because the packing is great and their plants are big. Then a sweet lady named 'Meg" sent me this email. We need more companies like this!
[quote]
Susan, about shipping charges: Every time we ship a box, we charge at least $16 for S&H. You can put up to $50 in plants in that box for the same $16 S&H. (In fact, between $50 and $64, your shipping is figured at 25% and actually goes below $16.) I'm telling you this because this order is $19 in plants, and your previous order was $36 in plants -- if you had ordered those 4 plants together, you would have paid $14 in S&H instead of the $32 you did pay. It's a significant difference: if you can try to group plants together into one order, you'll save
money. All the best, Meg
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How is that for good customer service?