If our business was just trying to scam people we wouldn't be concerned with threads like this. The only reason a company would be concerned with addressing unhappiness amongst its customer base would be if said business cares enough about its customers to stay in business, which we do. The challenges this year presented go beyond the natural disaster we experienced, and have been kept private for legal reasons, but please know that we have chosen to stay in business against all odds so that we may have the opportunity to make things right, instead of going out of business and leaving our customers without a resolution. Again, I extend the invitation to anybody on this thread to reach out personally to us so they can get a better understanding of what happened this year. We are a very small team of people behind the scenes, which I don't think people realize. Feel free to email [email protected] with your concerns, send us a message on Facebook, or you can even reach me on my private email at [email protected]. I would like to personally extend an invitation to the moderators of this thread to reach out and have a conversation. Only time will show that our intentions and determination to make things right are sincere. I fear there's nothing else we can do at this time except for that. Thank you everyone for your feedback, and I hope to get the chance to personally chat with some of you.

Texasgrower17 said: If our business was just trying to scam people we wouldn't be concerned with threads like this. The only reason a company would be concerned with addressing unhappiness amongst its customer base would be if said business cares enough about its customers to stay in business, which we do. The challenges this year presented go beyond the natural disaster we experienced, and have been kept private for legal reasons, but please know that we have chosen to stay in business against all odds so that we may have the opportunity to make things right, instead of going out of business and leaving our customers without a resolution. Again, I extend the invitation to anybody on this thread to reach out personally to us so they can get a better understanding of what happened this year. We are a very small team of people behind the scenes, which I don't think people realize. Feel free to email [email protected] with your concerns, send us a message on Facebook, or you can even reach me on my private email at [email protected]. I would like to personally extend an invitation to the moderators of this thread to reach out and have a conversation. Only time will show that our intentions and determination to make things right are sincere. I fear there's nothing else we can do at this time except for that. Thank you everyone for your feedback, and I hope to get the chance to personally chat with some of you.

Fool me once, shame on you; fool me twice, shame on me.

I guess the money you have scammed is not good enough for you to stop.

Thank you for your response. Please message us with your order number so we can take care of you. Thank you.

Ichika said: If you paid by debit card, Chamblee's bank information should not be required.

Update: My bank's fraud protection program was able to get my funds reimbursed. This took about 7 weeks. Note that this was NOT Chamblee's reimbursing my money!!

Texasgrower17 said: If our business was just trying to scam people we wouldn't be concerned with threads like this. The only reason a company would be concerned with addressing unhappiness amongst its customer base would be if said business cares enough about its customers to stay in business, which we do. The challenges this year presented go beyond the natural disaster we experienced, and have been kept private for legal reasons, but please know that we have chosen to stay in business against all odds so that we may have the opportunity to make things right, instead of going out of business and leaving our customers without a resolution. Again, I extend the invitation to anybody on this thread to reach out personally to us so they can get a better understanding of what happened this year. We are a very small team of people behind the scenes, which I don't think people realize. Feel free to email [email protected] with your concerns, send us a message on Facebook, or you can even reach me on my private email at [email protected]. I would like to personally extend an invitation to the moderators of this thread to reach out and have a conversation. Only time will show that our intentions and determination to make things right are sincere. I fear there's nothing else we can do at this time except for that. Thank you everyone for your feedback, and I hope to get the chance to personally chat with some of you.

Sorry, but you do not deserve to "personally chat" with the former customers you have defrauded!

So let me get this straight. People were supposed to contact Chamblee's and give them their order number so to me this would mean that Chamblee's has some record of all orders (I suppose in a computer). They say they would like to personally chat with people. My question would be why did Chamblee's not phone the customers in the first place advising them of the situation with the tornado and advise people of what they intended to do for the customer. By asking for your order numbers this would indicate they did still have records and these records would also contain the customers' phone numbers. They would have been able to contact everyone who was expecting rose shipments and it would have saved all the frustration and financial loss experienced by the customer. I am not personally affected but it interested me to know what steps individuals were taking to recup their money. Hope I do not ever go through this with a mail order nursery, I'd be freakin.

LittleAnnie said: I'm not completely sure, but, I don't think the BBB has any authority to go after these people. It should be the Attorney General of that state who can hold them responsible and make charges if warranted. They should not be allowed to continue this bullsh-t.

Regarding the BBB procedure and Chamblee's, I did TWO things: 1. Wrote a review. 2. Filed a complaint. Note that these are two separate initiatives. Regarding the complaint, once it is filed, the BBB reaches out to the business in question (in this case, Chamblee's) in an effort to prompt the business to remedy/correct the situation. In my case, I received a reply from the BBB several weeks after filing my complaint that the business (Chamblee's) did not respond to their outreach. They also said that they (BBB) do not do anything further, that it would be up to me to pursue other avenues, ie legal or otherwise. I DID file a complaint against Chamblee's with the TX Attorney General's office and also the FTC (Federal Trade Commission) Bureau of Consumer Protection. I would advise anyone defrauded by Chamblee's to pursue all of the above, PLUS attempt to utilize the fraud protection program of their method of payment (paypal, debit or credit card). The latter was what worked for me to recoup my funds (note that it was NOT Chamblee's who refunded the money, but rather the fraud 'insurance' of my credit union.) Either way, the Chamblee's folks are an unmitigated nightmare, and their latest attempts to participate in this forum with offers to communicate in order to remedy the situation are pathetic, not to mention devious.

tigerpaws said: So let me get this straight. People were supposed to contact Chamblee's and give them their order number so to me this would mean that Chamblee's has some record of all orders (I suppose in a computer). They say they would like to personally chat with people. My question would be why did Chamblee's not phone the customers in the first place advising them of the situation with the tornado and advise people of what they intended to do for the customer. By asking for your order numbers this would indicate they did still have records and these records would also contain the customers' phone numbers. They would have been able to contact everyone who was expecting rose shipments and it would have saved all the frustration and financial loss experienced by the customer. I am not personally affected but it interested me to know what steps individuals were taking to recup their money. Hope I do not ever go through this with a mail order nursery, I'd be freakin.

Tigerpaws, the only possible way Chamblee's could attempt to "make things right" with their defrauded customers would be an immediate refund to everyone concerned. Instead, they want to engage by email with people, presumably to embroil them in the drama of their supposedly victimized nursery (tornado hardships, customer service hardships, etc), which would presumably be followed by more empty promises for delivery of the roses people had ordered way back when. If the whole situation weren't so tragic, it would be comical. But, it's NOT comical, it's shocking and disgusting, and the actions they have perpetrated on unsuspecting customers this season is criminal. They do not deserve to be in business, period. Plus, there must be actual criminal penalties for what happened, businesses need to be sanctioned for unlawful practices.

porkpal said: The likelihood of satisfaction seems remote.

ParisRoseLady said: Tigerpaws, the only possible way Chamblee's could attempt to "make things right" with their defrauded customers would be an immediate refund to everyone concerned. Instead, they want to engage by email with people, presumably to embroil them in the drama of their supposedly victimized nursery (tornado hardships, customer service hardships, etc), which would presumably be followed by more empty promises for delivery of the roses people had ordered way back when. If the whole situation weren't so tragic, it would be comical. But, it's NOT comical, it's shocking and disgusting, and the actions they have perpetrated on unsuspecting customers this season is criminal. They do not deserve to be in business, period. Plus, there must be actual criminal penalties for what happened, businesses need to be sanctioned for unlawful practices.

I wonder if an action has been placed against them and this is why they are trying to contact customers with complaints to show they are showing good faith with those who never got their roses. Seems strange it took so long for this to happen.

LittleAnnie said: I wonder if an action has been placed against them and this is why they are trying to contact customers with complaints to show they are showing good faith with those who never got their roses. Seems strange it took so long for this to happen.

I wondered the same thing too!

My thought was much the same as others, but I wondered at the request to contact them with the "order number". To me it sounded like some sort of scheme for you to contact whoever this person is, ( do we really know they are from Chamblee? ) and give them your order number. Then they would act like they couldn't find it but they ask for your credit card etc info so " they could refund you" . Then they would have your payment info and just proceed to use it to charge you again and promptly disappear.
I bet you guys can't tell I'm a pretty suspicious person.

I had the same suspicion, Teacup.

teacup754 said: My thought was much the same as others, but I wondered at the request to contact them with the "order number". To me it sounded like some sort of scheme for you to contact whoever this person is, ( do we really know they are from Chamblee? ) and give them your order number. Then they would act like they couldn't find it but they ask for your credit card etc info so " they could refund you" . Then they would have your payment info and just proceed to use it to charge you again and promptly disappear.
I bet you guys can't tell I'm a pretty suspicious person.

Teacup, you may describe yourself as suspicious, but I believe the suspicion is warranted here. Chamblee's (or the people behind it) defrauded dozens of customers, AT LEAST. Those are the ones we know about, who found the consumer review sites or BBB and posted about their experience. I'd be willing to bet there are scores of ADDITIONAL customers who were swindled who did not find their way to the review sites. I believe Chamblee's are now outreaching because they are being investigated, and want to show "good faith" in the eyes of whoever it is they are being investigated by, that way they can try to mitigate the damages and claim they are "doing their best" to fulfill the orders (or whatever their story is). I would advise to anyone defrauded by Chamblee's that they do NOT make contact with them, that rather they pursue the channels I outlined in a previous post today. (Disclaimer: Ultimately everyone should do what they WANT to do, according to a careful assessment of their particular situation, and weighing the pros and cons of communicating with Chamblees at this point. )

Found this on Gardenwatchdog: On Sep 4, 2023, rulien (12 reviews) from Hagerman, ID (Zone 6a)
As of this date, if your google Chamblee's, you will see a notice stating they are PERMANENTLY CLOSED!

however the Facebook site is still showing open.

crawgarden said: Found this on Gardenwatchdog: On Sep 4, 2023, rulien (12 reviews) from Hagerman, ID (Zone 6a)
As of this date, if your google Chamblee's, you will see a notice stating they are PERMANENTLY CLOSED!

however the Facebook site is still showing open.

Crawgarden, there may be a CLOSED notice floating around out there, but the reality is, Chamblee's retail website continues to operate, it was never taken down. www.chambleeroses.com
If you look at the site, it appears legit, from the promo code, to the listings of numerous roses and other plants, to the online shopping cart. That's exactly how I found it last May when I placed my unsuspecting order for 5 roses which never arrived. To my knowledge, they have never suspended operations, even though the numerous complaints and horrific reviews posted all through the summer.

That's what I was trying to say I thought

ParisRoseLady said: Crawgarden, there may be a CLOSED notice floating around out there, but the reality is, Chamblee's retail website continues to operate, it was never taken down. www.chambleeroses.com
If you look at the site, it appears legit, from the promo code, to the listings of numerous roses and other plants, to the online shopping cart. That's exactly how I found it last May when I placed my unsuspecting order for 5 roses which never arrived. To my knowledge, they have never suspended operations, even though the numerous complaints and horrific reviews posted all through the summer.

Did you ever get roses last spring or summer from another nursery?

crawgarden said: Found this on Gardenwatchdog: On Sep 4, 2023, rulien (12 reviews) from Hagerman, ID (Zone 6a)
As of this date, if your google Chamblee's, you will see a notice stating they are PERMANENTLY CLOSED!

however the Facebook site is still showing open.

I googled Chamblee and nothing came up except lots of links to their site.

I found this, though. Quite a read.

https://www.yelp.com/biz/chamb...

LittleAnnie said: I googled Chamblee and nothing came up except lots of links to their site.

I found this, though. Quite a read.

https://www.yelp.com/biz/chamb...

You need to sort the reviews via the drop down menu to the most recent ones first. The older favorable ones from 2019 and earlier are from a previous ownership, not the current one. Plus (and this is important), as of Sept. 25th, (probably around the time Chamblee's started to infiltrate this post), they have started to reply to the unfavorable reviews on Yelp, offering to 'remedy' the situation in much the same manner as they are doing here. Basically it's a DAMAGE CONTROL operation. Also note that there are no offers of refunds, just nebulous wheedling imploring the wronged customer to contact them to 'turn the situation around'. PATHETIC!!!