I've known them for decades, also, and while I hope there is no change, I don't know. I guess you have a special "in" with the present PDN. (That's Awesome!) Nevertheless, my remark was meant with a generality for any nursery. It's difficult for any responsible nursery to compete when their customers think they know costs better than the owners who actually incur them.
Again, this is a generality, not at any particular nursery or person. It's just my opinion that any company needs to be guided by their clientele, but ultimately, the owner(s) ought to choose their best way forward. If that means downsizing or even going out of business, that's their choice, regardless (or despite) of what other people believe.