Irises forum: A Tale of Two Boxes - An Extraordinary Customer service experience

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Name: Greg Hodgkinson
Hanover PA (Zone 6b)
Charter ATP Member Irises I was one of the first 300 contributors to the plant database! Region: Pennsylvania Region: Japan Garden Photography
Image
Misawa77
Aug 14, 2018 7:52 AM CST
A Tale of Two Boxes

It was the best of times, it was the worst of times, it was the age of wisdom, it was the age of foolishness, it was the epoch of belief, it was the epoch of incredulity, it was the season of Light, it was the season of Darkness, it was the spring of hope, it was the winter of despair, we had everything before us, we had nothing before us, we were all going direct to Heaven, we were all going direct the other way—in short, the period was so far like the present period, that some of its noisiest authorities insisted on its being received, for good or for evil, in the superlative degree of comparison only.

(My 10th grade English teacher would have had a cow over this LONG sentence) D'Oh!

Ok, so that is the opening to Charles Dickens "A Tale of Two Cities". This is a tale of two boxes. One that I just got a week ago and one I got in FEBRUARY!


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Name: Greg Hodgkinson
Hanover PA (Zone 6b)
Charter ATP Member Irises I was one of the first 300 contributors to the plant database! Region: Pennsylvania Region: Japan Garden Photography
Image
Misawa77
Aug 14, 2018 7:58 AM CST
So this thread is about two boxes I got from Superstition Iris Gardens. The first delivered in late February and the second on August 4th. One ordered and one a surprise.

First the surprise box.

I got an email from FEDEX as to tracking on a box from Superstition Iris Gardens around the 20th of February. This was strange. I did not recall ordering anything (well - I did have an order pending; but the ship date was for late July or early August) and the "Winter season" is a strange time for sending plants. I was SO crazed with anticipation.

It did not help that I got no other communication from Rick or Roger about this. That made me even more anxious about the box.
Name: Leslie
Durham, NC (Zone 8a)
Region: North Carolina Irises Cat Lover Garden Photography Enjoys or suffers hot summers Celebrating Gardening: 2015
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Lestv
Aug 14, 2018 7:59 AM CST
So please continue your tale Gregory Dickens....(cross posted)
My road calls me, lures me west, east, south & north; most roads lead men homewards, my road leads me forth. - John Masefield
[Last edited by Lestv - Aug 14, 2018 8:00 AM (+)]
Give a thumbs up | Quote | Post #1787150 (3)
Name: Evelyn
Northern CA (Zone 8a)
Hybridizer Region: United States of America Region: California Annuals Bulbs Butterflies
Cat Lover Foliage Fan Irises Organic Gardener Plant and/or Seed Trader Seed Starter
Image
evelyninthegarden
Aug 14, 2018 8:03 AM CST
Lestv said:So please continue your tale Gregory Dickens....(cross posted)


I agree Please do tell the story...
"Luck favors the prepared mind." - Thomas Jefferson
Name: Greg Hodgkinson
Hanover PA (Zone 6b)
Charter ATP Member Irises I was one of the first 300 contributors to the plant database! Region: Pennsylvania Region: Japan Garden Photography
Image
Misawa77
Aug 14, 2018 8:04 AM CST
So the box arrives. I usually arrive home first so I can "hide" my acquisitions from my family (this is not a good thing; I get that Blinking Whistling Confused ); but this day I was the last.

"What did you get?" This was asked before I opened the box.

"I don't know!" I said.

"Bullsh**" was the response.

"No, really; I don't know. I didn't order anything"

"Well then, open it"

Hmmmm..... this will be interesting Smiling
Name: Greg Hodgkinson
Hanover PA (Zone 6b)
Charter ATP Member Irises I was one of the first 300 contributors to the plant database! Region: Pennsylvania Region: Japan Garden Photography
Image
Misawa77
Aug 14, 2018 8:06 AM CST
I opened the box. No bare root plants. No potted plants. No plants.
Name: Greg Hodgkinson
Hanover PA (Zone 6b)
Charter ATP Member Irises I was one of the first 300 contributors to the plant database! Region: Pennsylvania Region: Japan Garden Photography
Image
Misawa77
Aug 14, 2018 8:06 AM CST
Catalogs Confused
Name: Greg Hodgkinson
Hanover PA (Zone 6b)
Charter ATP Member Irises I was one of the first 300 contributors to the plant database! Region: Pennsylvania Region: Japan Garden Photography
Image
Misawa77
Aug 14, 2018 8:11 AM CST
Some back ground.

Somewhere around that time we were having discussions about our iris vendor catalog collections and I "crowed" about my personal "Superstition Iris Gardens" catalog collection; which stood at four and is the thread picture.

Roger Duncan decided that my collection needed a boost. So he threw a bunch of catalogs from years past and sent them to me.

WOW. What a great gift. So I pulled them all out and cataloged the catalogs...........
Name: Lilli
Lundby, Denmark, EU
Irises Roses Bulbs Hellebores Foliage Fan Cottage Gardener
Plant Lover: Loves 'em all! Seed Starter Winter Sowing Bee Lover Dog Lover Region: Europe
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IrisLilli
Aug 14, 2018 8:15 AM CST
Hurray! for Roger! Hurray!
You don't know if it will grow until you try!
Name: Bonnie Sojourner
Harris Brake Lake, Arkansas (Zone 7a)
Magnolia zone
Region: United States of America Region: Arkansas Master Gardener: Arkansas Irises Plant and/or Seed Trader Moon Gardener
Garden Ideas: Master Level Dragonflies Bulbs Garden Art Celebrating Gardening: 2015 Gardens in Buckets
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grannysgarden
Aug 14, 2018 8:16 AM CST
I keep my catalogs too, Greg, and understand your joy when you opened the box. Superstition is a great caring company...... great irises too. Big Grin
Rise and shine and give God the glory!!
Name: Greg Hodgkinson
Hanover PA (Zone 6b)
Charter ATP Member Irises I was one of the first 300 contributors to the plant database! Region: Pennsylvania Region: Japan Garden Photography
Image
Misawa77
Aug 14, 2018 8:20 AM CST
so this was what I had before:


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then here is what was added.





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Name: Greg Hodgkinson
Hanover PA (Zone 6b)
Charter ATP Member Irises I was one of the first 300 contributors to the plant database! Region: Pennsylvania Region: Japan Garden Photography
Image
Misawa77
Aug 14, 2018 8:23 AM CST
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Name: Greg Hodgkinson
Hanover PA (Zone 6b)
Charter ATP Member Irises I was one of the first 300 contributors to the plant database! Region: Pennsylvania Region: Japan Garden Photography
Image
Misawa77
Aug 14, 2018 8:25 AM CST


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Name: Greg Hodgkinson
Hanover PA (Zone 6b)
Charter ATP Member Irises I was one of the first 300 contributors to the plant database! Region: Pennsylvania Region: Japan Garden Photography
Image
Misawa77
Aug 14, 2018 8:26 AM CST
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yes, I got two 2008 catalogs

Name: Greg Hodgkinson
Hanover PA (Zone 6b)
Charter ATP Member Irises I was one of the first 300 contributors to the plant database! Region: Pennsylvania Region: Japan Garden Photography
Image
Misawa77
Aug 14, 2018 8:33 AM CST
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Name: Greg Hodgkinson
Hanover PA (Zone 6b)
Charter ATP Member Irises I was one of the first 300 contributors to the plant database! Region: Pennsylvania Region: Japan Garden Photography
Image
Misawa77
Aug 14, 2018 8:35 AM CST



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Name: Greg Hodgkinson
Hanover PA (Zone 6b)
Charter ATP Member Irises I was one of the first 300 contributors to the plant database! Region: Pennsylvania Region: Japan Garden Photography
Image
Misawa77
Aug 14, 2018 8:35 AM CST
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Name: Greg Hodgkinson
Hanover PA (Zone 6b)
Charter ATP Member Irises I was one of the first 300 contributors to the plant database! Region: Pennsylvania Region: Japan Garden Photography
Image
Misawa77
Aug 14, 2018 8:36 AM CST
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Name: Greg Hodgkinson
Hanover PA (Zone 6b)
Charter ATP Member Irises I was one of the first 300 contributors to the plant database! Region: Pennsylvania Region: Japan Garden Photography
Image
Misawa77
Aug 14, 2018 8:37 AM CST
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Name: Evelyn
Northern CA (Zone 8a)
Hybridizer Region: United States of America Region: California Annuals Bulbs Butterflies
Cat Lover Foliage Fan Irises Organic Gardener Plant and/or Seed Trader Seed Starter
Image
evelyninthegarden
Aug 14, 2018 8:37 AM CST
NICE! Thumbs up
"Luck favors the prepared mind." - Thomas Jefferson

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