UrbanWild said: I'm close to giving up on them.
It's worth noting they've had a couple bad years in Irpin, Ukraine where they are locateed. It's a town outside the city of Kyiv but still located in Kyiv oblast (think very roughly county in US terms.) They were the site of heavy fighting two years ago and took significant infrastructure damage. It's gotten better than literal fighting in the streets but they are still in an area where Russian missile strikes targeting already patched together utilities and other infrastructure are routine. Losing power, internet, and cell phone coverage are things that likely just happen on an all too frequent basis for them.
War is a bit of a nightmare for quality customer service.
